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Heydoc Subprocessors with access to Patient Data

Subprocessor name Purpose Data location Privacy Policy
Amazon Web Services (AWS) Cloud services UK and EU (Ireland) https://aws.amazon.com/privacy/?nc1=f_pr
Datadog Monitoring EU https://www.datadoghq.com/legal/privacy/
MongoDB Database service UK https://www.mongodb.com/legal/privacy-policy
Sendgrid* Email / marketing USA https://www.twilio.com/legal/privacy#twilio-product-privacy
Twilio** Video consultations

EU (Ireland)

https://www.twilio.com/legal/privacy

* Sendgrid is used when the client asks Heydoc to switch on external communications. Heydoc user determines the content for external emails.

** By default, video consultations are end-to-end encrypted, however Heydoc user can disable this level of encryption.