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Reduce daily admin tasks with a powerful online booking system

Reduce daily admin tasks with a powerful online booking system

Private Winchester GP

Gemma Willsher
Interview with
Gemma Willsher

“Consultation notes are easy to write, structured and automatically stored in the patient file. This halved our filing work overnight. Auditing has become very easy, and we can run reports with a click of a button.”

When you found Heydoc, what were you looking for?

We wanted to bring all the different medical and admin processes into one system. In a nutshell, we were looking for a completely integrated and mobile-friendly solution that could be accessed from anywhere.

What specific problems/challenges were you trying to solve?
  • We really needed an online booking solution.
  • Being able to organise how patient notes were written and stored.
  • Auditing was also a challenge as we had no audit trails and logging systems.
How were these problems affecting your business?

Not having an online booking capability meant that bookings were done manually, which added to our daily admin tasks.

Manually filling and scanning documents, such as patient notes, was a huge task and used to take up hours of our time. We wasted a lot of time when we had to run reports and had literally no logs in patient files, making auditing extremely challenging.

“...we have reduced our filing time by about 75%, saving almost a day of admin work per week.”

How has Heydoc helped you overcome those challenges?

Heydoc offers a very easy and powerful online booking solution which we integrate into our website allowing us to take payment from the patient.

Consultation notes are easy to write, structured and automatically stored in the patient file. This halved our filing work overnight. With Heydoc, auditing has become very easy, and we can run reports with a click of a button.

Which are measurable improvements you have seen with Heydoc?

I would say that we have reduced our filing time by about 75%, saving almost a day of admin work per week.

Overall, Heydoc has also allowed us to be consistent across all practitioners and keep standards across the clinic. Our staff always say how easy it is to use. Heydoc has allowed us to turn things around much better and much faster. You were the perfect fit for us.

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