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Newson Health

Newson Health

A centre of excellence totally dedicated to women's health and wellbeing

dr-louise-newson
Interview with
Dr Louise Newson

"Heydoc allowed us to move to an entirely paperless system, simultaneously letting us monitor all medical and admin activities. It also enables us to automate many of our processes which were not possible previously."

 

When you found Heydoc, what were you looking for?

A fully integrated clinical system that was reliable with good support was imperative to us. It was also important to have invoicing built into the system and an easy way to prescribe and dispense medication. 

What specific problems/challenges were you trying to solve?

We were looking for a system that would assist us in the expansion of our growing business and enable us to be completely paperless.  Key elements were:

  •  Integrations with both a laboratory  and an invoicing system;
  • Generating prescriptions easily and having a systematic way of dispensing medication;
  • Standardising consultations to keep a consistent clinical approach.

How were these problems affecting your business?

We could either not do the above or we had a manual process dramatically slowing things down at the clinic. It generally took much longer to sort things out.

For labs, we would receive labs as PDF documents, which made it difficult for us to attach other documents or notes to them. It was then hard to send off as we had to print or download and send via our email inbox or post.

In terms of prescriptions and consultations, we lacked a systematic approach that was clean, organised and easy to use which slowed our processes down drastically and complicated things.

 

"Without Heydoc, I would probably need to hire another admin"

 

How has Heydoc helped you overcome those challenges?

Heydoc allowed us to move to an entirely paperless system, simultaneously letting us monitor all medical and admin activities. It also enables us to automate many of our processes that were not possible previously (e.g registration forms and patient questionnaires).

The essential features which we needed to help us grow our business such as invoicing and laboratory integrations have made a huge difference, saving us time and allowing us to be more organised in our day to day duties.

 Heydoc is just much cleaner and more modern overall.

What measurable improvements have you seen with Heydoc?

There is absolutely no way we could have used the old system and do what we do now. We have saved a lot of time using Heydoc as it streamlines both our admin and medical day-to-day tasks, at the same time providing us with more structured information than we had before.

Heydoc has saved us so much time. I am confident that we would probably need to employ another full-time admin person if we still had to do all that now.

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